Hey Victoria,
I’ve done all of the above however I’m not able to speak to a real person without an active store, there is no where I can see to actually get some help regarding this issue. The recovery tool didn’t do anything all it did was link me back to stores that are inactive and the bill in questions of $76.69NZD is not on any of them, could you check for me using my bill number please as I have no one else to do this as I mentioned I can’t get real person support without an active account. Thanks for your help.