When accessing the Shopify Help Center, are you seeing error messages? If you’re able to describe what steps you’ve taken so far, this can help our team. Are you able to select your account to login through the Shopify Help Center? You should still be able to access support with an inactive account.
I’ll share a screenshot below of where to locate the Help Center Assistant.
If you’re unable to login, please type ‘I can’t log in’ to the Help Center Assistant (as shared in the screenshot above.) After typing this, you should see an option to select ‘I still need help.’ Afterwards, you’ll be presented with additional options to connect with support.
Please let us know if you’re having trouble navigating the Help Center or following the above steps. If you’re able to share screenshots for better visibility, we can guide you more thoroughly.