I was charged $76.69NZD for a closed account that has been closed for months now. I do not have a second account with any stores open or active plans, I’ve gone through and checked all of them. I’ve also checked all my emails linked to shopify and can’t find a bill related email to these charges, …

Hi, @JoshuaVDK . Thanks for posting to the Shopify Community. I understand you were recently billed for an account you mentioned that was closed. You also addressed that you do not have additional accounts active. I’d recommend using our Recovery Tool and entering any email addresses you’ve creat…

Hey Victoria, I’ve done all of the above however I’m not able to speak to a real person without an active store, there is no where I can see to actually get some help regarding this issue. The recovery tool didn’t do anything all it did was link me back to stores that are inactive and the bill in q…

Thanks for trying those steps, @JoshuaVDK . Unfortunately, I’m not able to check account-specific queries through our community forum as we do not have the authentication tooling for privacy and security reasons. Could you kindly share a screenshot of your view from the Help Center when communicat…

Hey Victoria, That’s my problem I can’t get in contact with a help center assistant, there is no way for me to get to this point, If I was able to speak with one of them I would more than likely be able to have fixed this now, but I can’t could you assist on the correct path to take to get to them,…

When accessing the Shopify Help Center , are you seeing error messages? If you’re able to describe what steps you’ve taken so far, this can help our team. Are you able to select your account to login through the Shopify Help Center? You should still be able to access support with an inactive account. …

They help assistant is of no help, it’s AI, not able to help get me in contact with a real agent without having an active store, that is my problem.

Thanks for your reply, @JoshuaVDK . Could you try the steps listed below: If you’re unable to login, please type ‘I can’t log in’ to the Help Center Assistant (as shared in the screenshot above.) After typing this, you should see an option to select ‘I still need help.’ Afterwards, you’ll be pres…

Hey Victoria, Could I please get a reply to my last message regarding my screenshot? thanks.

Hey Victoria, It’s been 2 days now since you replied, could you please reply to my last comment, really need help sorting this before I get charged again and also to get my refund. thanks.

I was charged for a closed account. Need help

Shopify Discussion

JoshuaVDK November 25, 2023, 9:34am 9

Hey Victoria,

Once again, this is the issue I’m having please see screenshot for reference, I can’t get actual support from a real person this way as I mentioned I don’t have an active store:

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I was charged for a closed account. Need help

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