I was charged USD 312 for nothing by Shopify and no one is responding on Email neither the support staff can do much about it its been 5 days since i am following up and all they say is that we will check and update
what is this theft going on?
Hi there, @misbah116 .
Based on the amount you have described it sounds most likely that you may have signed up for an annual basic plan subscription. You mentioned you have already reached out to support - this is definitely the best course of action to take here if you want to request a refund. It can take some time for the escalated teams to get back to you, I cannot give you a timeline for a response from them but awaiting this reply via email is certainly the best course of action to take here. Thank you for your ongoing patience!
Yes i know but non of my existing stores payment is due
i intended to setup a new store but they have deducted this yearly payment AGAINST NOTHING
why should i be suffering of their charges which is clearly a theft
how much time escalation takes?
i will have to contact Shopify Whistleblower
its already 5 days and no response or solution., if its a technical billing glitch i should not be suffered for the trust of putting in my card information
how can i then trust with my clients not been theft
this is huge concern and effects beyond
Is it possible you set up a store and perhaps forgot about it? This happens quite often. You can use our store-finding tool here If you wish to check this, you can input your email address(es) and it will let you know all the stores connected to that address.
As for the response timeline - I cannot advise any kind of timeline for a reply here. Thank you.
in that case that store should have gone active and i should have got an invoice from Shopify’
https://trophy-hunting-7936.myshopify.com/
this is the store i intend to activate but now my payment is stuck, if someone atleast talk to me i may tell them to adjust payments aginst this store
but its an unending delay
and thus seems a THEFT
any update?
any comment?
see this is happening, you people ghost out
PLEASE UPDATE!!!
Hi again. As I have no access to neither accounts nor support tickets here via the Community Forums, the best course of action for you here to get an update is to either await a reply via email from the escalated team, or to reach out to live support again to ask for an update.
Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Thank you.
please share the emails of people i should email
there is no response on tickets so far been more than 10 days now
You can reach out via email by following the steps I outlined above to access our support portal. Within the portal, you can choose either live chat support or email support here:
I understand you have been waiting some time for a reply and I do sympathise with you. I cannot give you a timeline for a reply from this team, so if you wish to reach out to live support and ask them for an update they will have access to the support ticket and may be able to provide some more clarity to you. Thank you.
i cannot see email option in my support section