I was fraudulently charged for $550, how can you help me?

Shopify Discussion

Topic summary

A user reports being fraudulently charged $550 (later clarified as $700) by Shopify despite having an inactive account for months and only maintaining a $40 monthly subscription.

Key Issues:

  • Two unauthorized charges of $300 each appeared on their account
  • Unable to access Shopify help pages or other support resources
  • Account has been inactive for an extended period

Current Status:

  • The issue remains unresolved with no response from Shopify or community members
  • User has provided screenshots as evidence of the charges
  • No clear path to resolution or refund has been established
Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
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I have a $40 monthly subscription to Shopify, in which the account has been inactive for months.

Woke up today to two payments of $300 being charged to my account.

Whenever I try to load a help page, or any other Shopify page I get an error

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Sorry that’s $700 SEVEN HUNDRED