I was scammed by a store operating on Shopify – need help reporting it

Shopify Discussion

Topic summary

A customer says they were scammed by a Shopify‑hosted merchant and asks how to report and submit evidence so Shopify can review and act if policies are violated.

They acknowledge Shopify hosts the platform but does not manage individual stores and seek the proper escalation channel.

A community member provides Shopify’s official “Report an issue with a merchant” tool: https://www.shopify.com/legal/tools/report-an-issue, which accepts details and evidence.

No further guidance, verification steps, or outcomes were discussed; no images or attachments were provided.

Status: next step identified (use the reporting tool); awaiting any response from Shopify or confirmation of action.

Summarized with AI on December 11. AI used: gpt-5.
1

Hi everyone,

I recently made a purchase from an online store that operates on the Shopify platform, and it appears that I have been scammed.

I understand that Shopify provides the platform but doesn’t directly manage each individual store. However, I’d like to report this merchant and ask if Shopify can review the case and take action if the store is violating Shopify’s policies.

Could someone from Shopify please advise me on the proper way to report a fraudulent store or submit evidence of the scam?

Thank you for your help and guidance.

Best regards,
Adam

2

Hey @user2721, this is probably what you are looking for: Report an issue - Shopify