We get calls and emails from customers after they have placed an order wanting to add to their order. After editing their order we send an emailed invoice through the Shopify admin, to the customer for them to pay. Once they pay the balance for their edited order, Shopify sends an email to my (store owner) staff account email rather than my store email address notifying me that the invoice balance has been paid. It makes no sense to me to have the staff account email used for this notification email from Shopify, probably an oversight on Shopify’s part. This is a Shopify notification not a store notification so it can’t be edited and the email address for the notification can’t be changed that I can find. How do I go about changing the settings for the Balance Paid email? A copy of the sent email is shown below for those that are unfamiliar.
Thanks,
Grant.
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Hi @Grant_Pauls_99
Thank you for your question and I’m here to assist you with my best.
First of all, I would like to clarify some definitions of several email types.
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The sender’s email is your customer-facing address. It’s where your customers can contact you directly, and it’s the address that’s associated with the automatic notification emails that they receive about their orders.
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The store contact address is the email address that you use when you sign up for Shopify. It’s the email address that Shopify uses to contact you and where you receive your files if you export your product, order, or customer lists.
If you want to change the email address to receive all notifications from Shopify, please follow the below steps:
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From your Shopify admin, go to Settings.
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Click Store details.
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In the Contact Information section, click Edit.
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Change your email address under Store contact email or Account email. Shopify uses this email to contact you about your account.
I hope that this answer would be helpful. Feel free to let me know if you have any further concerns.
Thanks but either didn’t understand my issue or you didn’t read the entire post before answering. Do you have a Shopify store, probably not? If you do, try making an order in your own store on the public side and then checkout and pay for your order. Now on your admin side, edit the order that you made
add a product to your order and submit the edited order to yourself for the balance to be paid.
When you pay the balance for your edited order, Shopify will send you a notification to your ‘staff’ email account, in this case I am the store owner
not your ‘store’ contact email account.
Give it a try an you will see what I’m complaining about. Others have complained about this some years back in this forum but Shopify has overlooked this issue.
Thanks.
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Hi @Grant_Pauls_99
Thank you for your response.
I am so sorry for could not help you to sort out this problem. In order to get better support, you can contact the Shopify support team directly by email at support@shopify.com.
Those emails do not go the Store contact email at all they go to the user who sent the invoice and the Store Owner’s email. I have not found any way to modify this so far.
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