I would like to refund a payment from an old store I no longer use

Accounting & Taxes

Topic summary

Issue: A merchant was charged $19 for an old Shopify store (meutubenow.myshopify.com) created on the $1/month plan, which was never used. They forgot to deactivate it after opening a second store they plan to use indefinitely and are requesting a refund.

Recommended action:

  • Log in to the Shopify Help Center.
  • Select Contact Us → Refunds.
  • Provide the store name and the reason for the refund request.
  • Submit the request.

Process and timeline: A Shopify representative will review the case and may request additional information. If the request is approved, the refund will be issued within 10 business days.

Status: No resolution yet. The outcome depends on Shopify Support’s review after the merchant submits the refund request.

Summarized with AI on January 26. AI used: gpt-5.
1

I created a store on the $1 per month plan, but I never started operations on it because I created a second store. The link to the first store is meutubenow.myshopify.com. The second store is the one I actually use and will continue using indefinitely. Due to an oversight, I forgot to deactivate the first account, and I was charged $19. I would like a refund for this amount since the first store was never used, if its possible. Thanks :slightly_smiling_face:

2

Hello @BrunoCarneiro

  1. Go to the Shopify Help Center and log in to your account.
  2. Click on the “Contact Us” button.
  3. Select the “Refunds” option from the drop-down menu.
  4. Enter your store name and the reason for your refund.
  5. Click on the “Submit” button.

A Shopify representative will review your request and will contact you if they need any additional information. If your request is approved, you will receive a refund within 10 business days.