I would like to refund a payment from an old store I no longer use

Accounting & Taxes
2

Hello @BrunoCarneiro

  1. Go to the Shopify Help Center and log in to your account.
  2. Click on the “Contact Us” button.
  3. Select the “Refunds” option from the drop-down menu.
  4. Enter your store name and the reason for your refund.
  5. Click on the “Submit” button.

A Shopify representative will review your request and will contact you if they need any additional information. If your request is approved, you will receive a refund within 10 business days.