I have icon with text and also collapsable rows (i’ve used the metafield correctly) not showing on my actual live website. When I go to Customize theme it does show it there clearly.
Topic summary
A Shopify store owner reports that icon with text and collapsible rows (configured using metafields) display correctly in the theme customizer but fail to appear on the live website at zenohaus.com.au.
Key Details:
- The issue affects product pages, specifically tested on a “3 Souls Side Lamp” product
- Screenshots confirm the elements show in preview mode but not in production
- Other users cannot initially reproduce the issue when viewing the live URL
Troubleshooting Suggestions:
- Verify the correct product template is assigned in the product edit page
- Check metafield configuration and theme settings
- Collaborator access offered to investigate store-level settings
Status: The discussion remains open with no resolution yet. The problem appears to be a discrepancy between theme preview and published site, potentially related to template assignment or theme section visibility settings.
Please share the store link and screenshot you add and the icon does show up
Best,
Daisy
zenohaus.com.au
Hello, in your product page https://zenohaus.com.au/products/3-souls-side-lamp their is content showing related to collapsible , so it is not possible us to give a suggestion. can you share the URL where is your issue
I don’t see any content related to collapsible. Can you show me? The URL you are using is literally the problem there. The collapsible row and icon with texts are not showing LIVE. It only shows its there when I am in customize/edit theme mode.
Please refer to previous reply where there are 2 photos uploaded for examples
Hello, @ChuckySideWays
Could you please go to the product edit page of that product and check if the default product template is assigned?
If you’d like, we can check your store by requesting collaboration access.
Thank you!