Hello !
I was asked to send my id and proof of adress to reactivate shopify payments, but when i upload the documents and try to press the “submit” button, nothing happens, i stay on the same page and the submit button is still there, no error message or anything.
Being able to use shopify payments isn’t the problem, i have activated it because it is supported in my country.
The problem is technical, maybe a bug : the “submit” button doesn’t work when trying to submit documents, it seems like multiple people have had the same issue this month because i saw multiple similar threads here.
Is there a way to send the documents via email or some other way ?
Hi @Anasnmili68
In this situation the problem could be that the ID uploaded wasn’t done in the correct format, or it requires both a back and front image of one of the IDs.
You can contact our live support for assistance with this and they can escalate to have the review done manually with our business operations team if needed. Please do not share any copies of your ID in the live chat or through email without first receiving a secure link to upload them.
You can contact our support through this link: Shopify Help Center - Contact Support, then sign into your merchant account and choose the appropriate topic to see all available support options.