ID Verification Failed, No Support Response

Shopify Discussion
1

Hi please help, I suddenly got this message on Shopify: “Payouts are paused since November 6. Verify your identity to resume payouts.”

I tried verifying with my Canadian driver’s license and then my passport, but both failed with the error: “Couldn’t verify the ID.”

My ID is 100% valid and matches my store details.

I contacted support, they said their internal team would handle it, but it’s been over a week with no updates, and payouts are still paused.

Anyone dealt with this before? Is there another way to verify or escalate?

Thanks!

2

Yes lots of people have dealt with this before. Nothing new under the sun there, and not much you can really do beyond what you’ve been doing.