Since Shopify won’t allow us to request a deposit for draft orders (which is very frustrating!) we sent a payment request/draft order via the Shopify POS app on an Ipad to a customer, with the option of doing a partial payment. However when we sent it to the customer it did not show up under draft orders or anywhere else that I could find. Is there some place that I can see these types of Shopify POS app order requests that have been sent to customers?
Topic summary
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Main issue: A merchant sent a payment request from the Shopify POS app (iPad) with a partial/split payment option, but the request did not appear under Draft Orders or elsewhere in the admin.
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Context: Because Shopify does not allow taking a deposit on draft orders, the merchant used POS to create and send what they considered a payment request/draft order with partial payment.
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Key question: Where can Shopify POS–originated payment requests with partial payments be viewed or managed after sending?
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Terms: Draft order = a manually created order awaiting payment; POS (Point of Sale) = Shopify’s in-person sales app; partial/split payment = allowing a deposit or portion of the total to be paid upfront.
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Status: No answer or resolution provided yet; the location/visibility of such POS requests remains unclear.