I'm able to see my website but can't see it through my phone

Technical Q&A

Topic summary

A user reports their Shopify store (creative-keepsakes.com) is accessible on desktop but returns Error 1001 on mobile devices, specifically a Samsung Note9. The error indicates Cloudflare cannot resolve the domain.

Current Status:

  • Shopify admin shows all DNS checks passing (green marks)
  • CNAME works for www.creative-keepsakes.com but not the root domain
  • Issue persists across different mobile browsers and after cache clearing

Proposed Solutions:

  1. Cloudflare SSL Settings: Enable “Always Use HTTPS” and “Automatic HTTPS Rewrites” under SSL/TLS → Edge Certificates
  2. Redirect Rule: Create a 301 permanent redirect from the root domain to the www version using Cloudflare’s Redirect Rules
  3. Wait & Monitor: DNS propagation may still be in progress if Cloudflare was recently configured

Root Cause: The issue appears to be a DNS/SSL configuration problem specific to the non-www domain, rather than a device-specific issue. The discussion remains open with troubleshooting ongoing.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi, I’m having trouble seeing my page through my phone but not able to through my phone. I have tried different browsers and clear the cache and restarted my phone.

Creative-keepsakes.com

rebel theme

Samsung note9

2

You need to check your DNS configuration in Admin and make sure everything is good there.
Otherwise, just wait and try again.

3

The admin tells me green check marks on all three sections. (DNS records are pointing to Shopify, Domain is live in all regions globally, TLS certificate provisioned for secure connections). My phone says error 1001 and talks about the Cloudflare network being unable to resolve your requested domain.

4

CNAME is working www.creative-keepsakes.com but not https://creative-keepsakes.com/ means DNS and SSL are OK

Fix :- under SSL/TLS → Edge Certificates, ensure
Always Use HTTPS > ON
Automatic HTTPS Rewrites > ON
Universal SSL > enabled

or

Inside Page Rule or Redirect Rule:
If incoming host = creative-keepsakes.com
Then forward to https://www.creative-keepsakes.com (301 permanent)

Use Cloudflare
Rules → Redirect Rules.

5

Your store is encountering error 1001, which refers to DNS issue. Better double-check your server settings or configurations to make store alive again.

Here is the error information I attach below for your reference:

Error 1001

Ray ID: 98bc5e790d2dfd9a • 2025-10-09 08:04:45 UTC

DNS resolution error

What happened?

You’ve requested a page on a website (creative-keepsakes.com) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (creative-keepsakes.com). There are two potential causes of this:

  • Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website’s information to be distributed to our global network.

  • Less likely: something is wrong with this site’s configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider’s DNS fails.

Please see https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-1xxx-errors/error-1001/ for more details.