IM APP that merchants contact their team members

Shopify Discussion

Topic summary

Topic: Choosing an instant messaging (IM) app for merchant team communication.

  • A new Shopify merchant asks which IM apps other merchants use to communicate with their team (examples mentioned: Slack, Discord, WhatsApp, Messenger).
  • IM (instant messaging) apps are tools for real-time team chats, coordination, and collaboration; options differ in features (channels, integrations, mobile/desktop support) and cost.
  • No recommendations, comparisons, or consensus have been provided yet; no actions or decisions recorded.
  • No attachments or media are central to the discussion.
  • Status: Open/ongoing with unanswered question seeking community input on preferred IM tools for Shopify teams.
Summarized with AI on January 18. AI used: gpt-5.
1

Hi guys,

I am a new merchant in Shopify. I have few questions for instant messaging apps.

I am wondering that what kinds of IM app you guys(merchants) use to talk with your team members, such as slack, discord, whatsapp, messenger?

I really need you guys help!