Image Banner not showing up on both mobile and desktop view

Technical Q&A

Topic summary

Main issue: In a Shopify store using the Dawn theme, the homepage image banner was invisible on desktop and mobile, despite appearing in the theme editor.

  • Attempts: Confirmed correct image upload and enabled section; tested across browsers/devices. Tried custom code that made the banner show on every page (undesired), then removed it to seek a native fix.

  • Investigation: A password-protected preview link was shared. The helper suspected CSS hiding but, upon checking the rendered source, found no banner section output at all—suggesting it wasn’t added/saved or there might be a theme bug.

  • Recommendation: Re-save the section or try installing a newer/fresh copy of the Dawn theme.

  • Outcome: The poster later confirmed the issue was resolved, without specifying the exact fix. No remaining open questions or action items.

Summarized with AI on December 13. AI used: gpt-5.
1

Hi,

I’m experiencing an issue with my Shopify store where my image banner is not showing up on either the desktop or mobile views. I’ve tried the following steps:

  • Ensured the image is uploaded correctly and fits the recommended size.
  • Double-checked that the section is enabled in my theme settings.
  • Previewed the store in different browsers and devices.
  • Added custom code to make the banner appear, but while it did work, the banner showed up on every page, which I didn’t want. Also, I prefer not to rely on custom code for this issue.

Despite this, the banner remains invisible. I’m using the Dawn Theme and would appreciate any advice on how to resolve this issue.

Thanks in advance for your help!

2

Hello @Anything ,

First if you need advice kindly share the store URL so we can check and let you know about it.

Second most probably it’s hidden because of existing css.

If problem solved don’t forget to Like it and Mark it as Solution!
And if you need help with customization/code part you can contact me for services

You can find the email in the signature below.

Thanks

3

Guleria,

I’ve attached both the website and password below.

Thanks,
Haneen
https://ideaxchange.org/password
[http://ideaxchange.org/cdn/shop/files/IdeaXchange.png?height=628&pad_color=ffffff&v=1729382079&width=1200]<>
IdeaXchange<>
IdeaXchange
ideaxchange.org

The Password is gaubau.

4

I don’t find any image banners in the source code.
Can you please double check, have you added it?

5

I deleted the code. Someone wrote a code I believe on liquid something to help me with the issue and it did work. However, it showed up on every page and I prefer the issue to be solved without any additional code on my part. Currently, the image banner is supposed to be showing up but it isn’t. I can only see it when I am editing but neither in the view of moile and desktop. I have tired across multiple devices as well.

6

Still I don’t see the hidden section in the source code. Maybe you forget to save it or there is any other bug in the theme.

Can you try to use a newer install of the theme ?

7

The issue has been solved, thank you for your help! I appreciate it.