Image banner will not adjust size from desktop to mobile

Topic summary

Issue: The second image banner displays correctly on desktop but appears stretched on mobile. The requester seeks help specifically for the 2nd banner.

Initial guidance: One reply suggests making the banner responsive for mobile (i.e., ensuring the image/container adapts to different screen sizes and aspect ratios). No code or specific steps were provided.

Requests for info: Multiple helpers asked for the store URL (and password, if applicable) to inspect the live page and propose a concrete fix. A page builder app representative also offered assistance contingent on receiving the site link.

Current status: No diagnostic details, code, or theme settings were shared yet, and no solution has been posted. The latest update is a follow‑up asking whether the issue was resolved. The discussion remains open pending the store link and further information.

Summarized with AI on December 29. AI used: gpt-5.

I am happy with how my image banner appears (i am referring to the 2nd image banner on my website) on my desktop but my mobile view, the image appears to be stretched. can you help with this?

Hi Lewis,

I think you should make your banner responsive for mobile view

This is Noah from PageFly - Shopify Page Builder App

I can help you. Please can you provide the website url. Thank you.

Best regards,

Noah | PageFly

Hi
Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.

1 Like

Hi @lewis765678
Have you been able to resolve the problem?