A user is experiencing issues after importing products via Matrixify during a site migration. The problem: Product images are not displaying on the product pages, though they do appear in search results. Previously migrated products show images without any issues, suggesting the problem is specific to the new Matrixify import process. Resolution status: A Matrixify support representative responded and directed the user to contact their support team directly via email or Slack for troubleshooting assistance. The issue remains unresolved pending further investigation with the support team.
I have existing products from a site migration. I’m currently creating a new product with uploads via matrixify. I’m having problems here as the product images are not showing on the product page although they do show on search results etc.
Migrated products have no problems with the image not showing - any advice would be appreciated.
Hi @Abradshaw !
Sorry to hear about your trouble! We would love to help you get to the bottom of this issue! You can contact our support either by email or Slack - https://matrixify.app/contact-us/