Hello!
When I share my website via text, email, or FB an image does not appear. I have also saved an image to my social sharing image.
It used to show up when I had a free website, but when I upgraded to Artisian it was no longer available. Anyone able to help?
Thanks!
Hi @kentlyns !
The social sharing image that is associated to your store will be set within the theme settings or the code of your theme. If you recently changed your theme and you noticed there is no longer an image attached when sharing your store, it is likely because the setting was overlooked when designing your theme.
Shopify natively has a setting within the preferences of your store (Online Store > Preferences) that allows you to upload a social sharing image. However, this is a fall back in case the settings with your theme are incomplete. Do you have this set up by any chance?
In any case, for a defined and effective image sharing setting to be established, I recommend exploring your theme settings in more detail. You can contact the theme support here if ever you need further guidance.
I hope this helps. Please let me know if you have any other questions.
Cheers!