Image successfully tied to product but won't display

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hello,

I’m having an issue with some product images not displaying properly (neither in Admin nor on the live site). It seems like an issue with caching or with the Shopify CDN. Am I doing something wrong?

Here’s an image URL I’m trying to tie to a product (446 KB):

https://ik.imagekit.io/saintbernard/AD-25452-02WKND2xLBNVxPrimary_97693747.jpg?t=1683045730

After uploading it to the product, it appears blank in Admin as well as the live site:

Conner_0-1683049805539.png
Conner_0-1683049805539.png369×287 3.92 KB

Despite it showing blank, I can see that the image is properly attached to the product in the product’s JSON. When I view the image link shown in the product’s JSON, it works as well. Shopify CDN link for the image below (displayed as code sample, as the editor displays it being blank after pasting the link):

https://cdn.shopify.com/s/files/1/1038/6190/files/AD-25452-02WKND2xLBNVxPrimary_97693747.jpg

AD-25452-02WKND2xLBNVxPrimary_97693747.jpg
AD-25452-02WKND2xLBNVxPrimary_97693747.jpg1536×2056 230 KB

AD-25452-02WKND2xLBNVxPrimary_97693747.jpg
AD-25452-02WKND2xLBNVxPrimary_97693747.jpg1536×2056 230 KB

I’ve tried re-uploading the image, re-uploading the image with a new timestamp in the query string, and re-uploading the image with a new filename. I’ve tried re-uploading the image using both the API and the Admin UI. Same thing each time: No luck. Any ideas as to what’s wrong?

Thanks!

2

After reviewing with Shopify Support, it turns out uBlock Origin was blocking the images from displaying. Common pattern for all of the blocked images was “AD-” in the file name-- guess that’ll do it.