Images and other assets on our website is not loading

Shopify Discussion

Topic summary

Multiple Shopify merchants are experiencing a critical issue where product images and website assets fail to load, leaving sites with blank images or completely non-functional.

Official Response:

  • Shopify initially acknowledged this as a known issue affecting some merchants and stated they were working on a fix
  • The status page shows the issue as resolved, but many merchants report the problem persists

Workaround Identified:

  • One user (dbelmonte) found a solution by commenting out specific code in the theme.js file (screenshot provided showing code with “var t”)
  • This workaround reportedly fixed their site

Current Status:

  • The issue remains unresolved for most affected merchants despite official claims
  • Multiple users report the problem lasting 12-24+ hours
  • Several merchants express frustration with Shopify support being “useless”
  • Some users cannot replicate the workaround as they lack a theme.js file or matching code
  • Affected sites include ichainwallets.com, blingspot.pk, evolutionwheelandtyre.com, ekkostyle.com, and shopabaya.ae
Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Hello Team,
We are facing an issue all of the sudden where all our product images and asset are not uploading, Please help us how can we fix this issue ASAP ?!
Our website is https://poshabaya.ae/

1 Like
2

Hi, @Mariam2212

This is a known issue effecting some merchants at the moment. We’ve identified what caused this and we’re working on a fix for this now. We hope for it to be resolved soon. To stay updated in the meantime, keep an eye on our status page here. We’ll continue to post updates there as more information becomes available.

If there’s anything else I can help with, please let me know!

3

Hi Erin,

I have the same problem with my website, I had to use the Down template to be active.

Screenshot 2023-04-04 160753.jpg
Screenshot 2023-04-04 160753.jpg1025Ă—107 22.4 KB

Any solution?

on the shopify status site they say that it has already been solved :disappointed_face:

4

Hello,

My site is still not loading even though Shopify is saying it’s resolved. Can you assist?

Thank you,

Heidi

5

Thanks Erin,

it says it’s resolved, but I have the same problem?

6

Hello everyone.

I already solved the problem of why my website did not load.

Here I leave my solution in case it helps anyone.

In the theme.js file you should find a code similar to this and comment it:

Screenshot 2023-04-04 170621.png
Screenshot 2023-04-04 170621.png1707Ă—1185 138 KB

I already did tests and my website works perfectly without it

I hope this is useful to you.

greetings

1 Like
7

Hi Eren,
Thank you for reply
We still facing the same issue even though it shows it’s resolved on shopify status, Please Let me know how can we solve it ?

8

I face the same issue with my website since yesterday, please let us know if you get this fixed @Mariam2212 . Thank you!

9

@Erin_1 could you help please? I face the same issue with my website https://www.ekko.style/

10

Any helpful tips? Not robot reply. thanks. Same issue, and almost 12h, still not fixed,

1 Like
11

Try what Dbelmonte mentioned. It should work.

This is clearly linked to the earlier issue with so many people having the problem still. Useless support.

12

Tried, but couldn’t find same code, or code with “var t”, there is no such file"theme.js", only have custom.js, but don’t have same code.

13

What is your site URL?

14

http://ichainwallets.com/

15

Status on our website is fine but problem remains, blank images. This is a nightmare. Anyone please help https://evolutionwheelandtyre.com/

16

I am facing the same issue - contacted shopify team multiple time but useless. This is a nightmare for us, it has been more than 24 hours for our website and no resolution! - Can anyone please help ? my store URL: blingspot.pk