Images not Loading in product Description

Shopify Discussion
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1

Hello,

I just finished my website and went live but when I go on my website on my phone the pictures in the product description simply don’t appear. I have seen others with this issue but their solutions don’t seem like they could help me. Note this only happens when you try to access an individual product, here are some example photos.

How its supposed to look:

Youssif_A_1-1671978508219.png
Youssif_A_1-1671978508219.png559×1695 184 KB

How it ends up looking:

unnamed.jpg
unnamed.jpg1170×2532 174 KB

This is only on mobile and the product photos just refuse to appear.

Please I really need help on this and thank you,

Heres the website link: https://petrealmco.myshopify.com/

2

Hi @Youssif_A , thanks for reaching out to the Shopify community.

When you upload your images to Shopify you want to make sure you upload them to the files section first so everyone around the internet can see your images. After you upload your images you will get a URL for each one. You can then add the images into your description.

If you have already done that and the photos are still not showing you will want to contact our support team so they can take a look at your account and see what might be causing this issue. Please let me know if you have any questions.

3

Hi @Youssif_A , thanks for reaching out.

I just checked your website on mobile (chrome’s latest version), and the images are loading fine.

Is the issue resolved? If not, can you please let me know which browser you’re using on mobile?

4

Oh I solved the issue with the advice given in the thread beforehand, I just forgot to accept a solution sorry.

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