images not showing in mobile view

Shopify Discussion

Topic summary

A Shopify store owner reports that product and other images display correctly on desktop but fail to load on mobile devices.

Diagnosis:
Support teams from GemPages and BSS-Commerce requested store access to investigate. GemPages identified the root cause: incorrect image URLs are being used, causing load errors on mobile.

Identified Issue:

  • Image URLs are malformed or pointing to wrong paths
  • Example problematic URL: https://cdn.shopify.com/s/files/1/0709/7421/0333/products/books_respimgsize.jpg?v=1675972402

Recommended Solution:
GemPages suggests contacting the Wookie theme support team to fix the image URL configuration, as this appears to be a theme-related issue.

Status: Issue diagnosed but awaiting theme-level fix. The problem is technical rather than content-related.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

when i visit my web url on desktop then its working fine but when i visit my web url on mobile then product image and other images not showing

please tell me. why this is happend

web url: https://advitya-com.myshopify.com

2

Hello @Himanshu15 ,

Can you give me your Store password so I can check it for you?

GemPages_0-1677640562909.png
GemPages_0-1677640562909.png1019×649 12.6 KB

Kind & Best regards,
GemPages Support Team

3

advitya

4

Hi @Himanshu15

Can you kindly share your store password? We will check it and suggest you a solution if possible.

5

Store password: advitya

1 Like
6

Hello @Himanshu15 ,

I’ve checked it, Image load error and url in Image wrong https://prnt.sc/fY5bc9Qu2db-

This url: https://cdn.shopify.com/s/files/1/0709/7421/0333/products/books_respimgsize.jpg?v=1675972402

You can reach with theme Wokiee to fix .

Kind & Best regards,
GemPages Support Team