Images Showing as question mark

Shopify Discussion
1

I have tried tried compressing resizing but nothing is working using debutify theme

3715D53C-170D-4B33-9F87-7C911CD780E6.png
3715D53C-170D-4B33-9F87-7C911CD780E6.png1284×2778 269 KB

72920001-C726-4135-BEDF-85AE5701BCBC.png
72920001-C726-4135-BEDF-85AE5701BCBC.png1284×2778 266 KB

2

Hi @Hasuraza ,
It seems like there is something wrong from the code, which is not working accurately.
I have checked the images URL that is being formed and it seems that it the URL that is being formed wrong.

kaalTechGeeks_0-1682775522540.png
kaalTechGeeks_0-1682775522540.png1466×318 38.4 KB

You can check the above image for reference, where in the image URL the height and width parameters have been passed but actually those variable don’t carry any value due to some issues in the code, and it is because of this the image URL becomes wrong and the images is not rendered instead a broken image symbol in rendered.
So in order to fix this you need to hire a developer who will ensure this is fixed.
Also please ping me if you want I can work on fixing this for you I have a vast experience in working with shopify.
Thanks & Regards
KaalTechGeeks

3

Hi @kaalTechGeeks , I really could need help because I have the same problem and I don’t know how to fix it. Do you mind helping me?

4

Hi @ShopSideStore ,

could you please share your store URL so that I could actually review the issue and take you to all possible solutions to fix this issue.
Thanks & Regards

KaalTechGeeks

5

www.shopside-home.com

Thanks for helping

6

I am also having the blue question mark issue; would you be able to help me please?

This issue is only occurring when I preview my theme on my mobile

7

Hey @RDSHOP .

Thanks for reaching out.

Looking into this, I noticed that the Debutify theme is a third-party theme that is not designed and supported by Shopify. With that being said, I did come across to finding the third-party developers Contact Us page and wanted to provide it. They may be in the best position to have more insight on this and provide further support.

Let us know what you think.

8

Hi Ollie! My theme is Dawn 13.0.1. If we could speak over DM, it’ll be easier to explain and share images if that’s okay with you? :slightly_smiling_face:

9

Hi @RDSHOP ,

It’s not possible for us to offer support over direct messages here on the Community. I’d recommend contacting our support team directly over live chat where we can authenticate you and access your theme file.