I received this email:
“Your domain name(s) will expire in 5 days. Act now to avoid any disruption to email or website services and avoid losing your chosen name(s).”
When I went to my domain section my only option is to click the auto renew box that has the auto renewal as 2 weeks ago. I need it renewed and in place today. It’s unclear when it will renew. Any suggestions?
Hey @CCC2023 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! If this is a Shopify-managed domain, we can take a further look into the domain to advise further. Since we cannot authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, you can get in direct contact with our live support by logging into your online store usingthe Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know what you think.