Important: Beware of Shopify Phishing Emails

Topic summary

Alert about phishing emails impersonating Shopify. A member reports receiving a fraudulent message from a Gmail address and verified it was not official. (“Phishing” refers to attempts to trick recipients into revealing credentials or payment details.)

Key indicators:

  • Shopify does not send from public webmail services (Gmail, Yahoo, Hotmail).
  • Examples of legitimate Shopify sender domains cited: @Shopify_77 .com, @Email_5 .shopify.com, @Em .shopify.com, @Shopify_77 -billpay.melio.com.

Recommended actions:

  • Do not click links or provide personal information.
  • Report suspicious emails by forwarding them to phishing@shopify.com.

An attached screenshot illustrates the suspicious email. Status: informational PSA; ongoing vigilance advised, no open questions or disputes noted.

Summarized with AI on December 11. AI used: gpt-5.

Hello everyone,

This is an important update regarding a Shopify phishing email.

Today, I received an email that I carefully reviewed and confirmed is not officially from Shopify. It was a phishing email sent from a Gmail address.

Please note that if you receive an email from a Gmail address claiming to be from Shopify, it is likely a phishing attempt. Shopify does not send emails from public email services like Gmail, Yahoo, or Hotmail. Legitimate emails from Shopify will come from official domains such as** @Shopify_77 .com, @Email_5 .shopify.com, @Em .shopify.com**, or** @Shopify_77 -billpay.melio.com**.

If you suspect an email is a phishing attempt, do not click on any links or provide personal information. Instead, report the email to Shopify by forwarding it to phishing@shopify.com.

Stay vigilant and safe!

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