We are importing orders from Syncware and the inventory on the orders is not showing in committed inventory…what am i doing wrong?
Topic summary
Importing orders from Syncware into Shopify, but the quantities on those orders are not appearing in committed inventory (inventory reserved for existing orders).
The post is a troubleshooting request only; no configuration details, workflow steps, or examples were provided. Key details such as whether the imported orders are draft or open, their payment/fulfillment status, and which location tracks inventory were not specified.
No replies, solutions, or action items are present. No images, logs, or code snippets are included.
Status: Unresolved and open. Clarification is needed on how the Syncware import should affect Shopify’s committed/allocated stock and what settings or order states are required for inventory to be marked as committed.