Impossibility for customers to buy in the store

Start a Business

Topic summary

A store owner in Albania is experiencing issues where U.S. customers cannot complete purchases on their Shopify store. The exact failure point (payment processing vs. shipping) remains unclear, as the original poster hasn’t specified what error messages customers are seeing.

Suggested troubleshooting steps:

  • Contact Shopify support and payment providers to investigate international payment method restrictions
  • Verify business location is correctly set to Albania in store settings
  • Confirm payment gateways support U.S. dollar transactions and are accessible to American customers
  • Review shipping zones and rates to ensure U.S. delivery is properly configured
  • Check tax compliance requirements for international sales
  • Consider implementing Shopify Markets for cross-border commerce management

The discussion remains open, awaiting clarification on the specific error customers encounter during checkout.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hello, I wanted to ask what criteria are needed to sell in America on Shopify when I have the location in Albania because it gives me a problem where buyers in America cannot buy because they have tried to buy but have not succeeded

2

Hello @allineedstore I suspect may have something to do with international payment methods regulation and the one you’re currently using. Have you tried reaching out to both Shopify support and your payment providers?

3

Not succeeded at what step and what was the message they saw?

Was it about payment or shipping methods?

4

Hi @allineedstore ,

If you’re based in Albania and want to sell in America on Shopify, here are a few key criteria you need to meet:

  • Accurate Business Location: Your business address should be correctly listed as Albania in your Shopify store settings. Using a false address, such as a U.S. address, can lead to issues with compliance and functionality.

  • Shipping Strategy: Set up your shipping zones and rates to include the U.S. Ensure you have a reliable shipping strategy in place to deliver products to U.S. customers.

  • Payment Methods: Ensure that your store accepts payment methods that are accessible to U.S. customers. This might include international payment gateways that support transactions in U.S. dollars.

  • Compliance and Taxes: Be aware of any tax obligations and compliance requirements for selling internationally. Shopify has tools to help manage international sales, including tax collection and compliance.

  • Shopify Markets: Consider using Shopify Markets, a tool that helps manage cross-border commerce by allowing you to set up and manage international markets.

Best of luck! :blush:

2 Likes