Impossible to retrieve orders more than 2 months old

Retired Boards Appdev Customers Discounts And Orders
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1

It seems Shopify recently changed some rules regarding retrieving old Orders.

Despite our app has the right to access all orders history (cf screenshot in french), we receive an “Error not found” when we try to retrieve an order more than 2 months old.

It works fine with orders less than 2 months old.

Anyone knows what is going on?

Thanks,

Wing IT Team

2

Hi Wing IT Team,

Are you seeing this behaviour on multiple store or just one?

3

Hello Liam,

We see that on all stores where our app is installed

4

Hi again Wing-team - are you requesting the read_all_orders access scope?

5

Hello Liam, yes we have. We have read_orders and read_all_orders.