Impulse theme: dropdown menu not dropping when i click on it

Technical Q&A

Topic summary

Issue: On a specific product page using the Shopify Impulse theme, all dropdown/collapsible sections (product options, footer dropdowns, FAQs) fail to open, while other product pages work normally. URL provided for reproduction.

Findings: A responder checked the browser console and found a JavaScript error. They noted the collapsibles are controlled by JS (not just HTML/CSS), and the error likely prevents the dropdown script from running.

Explanation: “Collapsible” refers to sections that expand/collapse (dropdowns) via JavaScript. A blocking script error can stop all such interactions on the page.

Action/Next steps: Read and debug the product page’s JavaScript to identify and fix the console error.

Evidence: A screenshot of the console error is attached and central to the diagnosis.

Status: No fix reported yet; issue remains unresolved.

Summarized with AI on January 27. AI used: gpt-5.
1

hello, i started using the impulse theme and haven’t had any issues besides the fact that whenever i click on my dropdown menu on my product page, it doesn’t go down. I’ve tried it with other products on my website and i don’t have any issues but for this one product page it doesnt work, every dropdown menu on the page doesn’t work, the footer dropdowns, faq’s, etc; any idea on how i can fix this? I’ve searched in the forums and it could be a code problem but I’m not sure. let me know if anyone has any clues, thanks :folded_hands:

website: https://essentialsupplyco.com/products/original-scroll-ring

2

Hi @deeders ,

It looks like your collapsible is not done using HTML and CSS, but with javascript. I search on the console, and there is an error in your script that could be the reason why your dropdown script wasn’t able to execute. To fix this, someone has to read and debug the code

made4Uo_0-1683561499116.png
made4Uo_0-1683561499116.png898×467 26.1 KB

1 Like