Impulse theme images not showing on mobile but show on desktop

Topic summary

A Shopify store owner reports an issue with the Impulse theme where additional product images display correctly on desktop but fail to appear on mobile devices.

Current Status:

  • The problem remains unresolved and under investigation
  • A community member attempted to help but encountered a technical barrier

Key Issue:
The provided store URL (www.corporateamerikadesignes.com) is currently unreachable, preventing others from diagnosing the mobile image display problem.

Next Steps Needed:

  • Store owner needs to verify and provide a working URL
  • Further troubleshooting cannot proceed until the site is accessible
Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.

Hello, my store is www.corporateamerikadesignes.com. I am not able to see the additional product images on mobile but they appear on desktop. Please help! TIA

Hi @AmerikanBeauty

Your site URL cannot be reached