When viewing my site from an iPad the Slideshow images will not load. It works on a mobile device and computer. Any idea why this is happening? I use the Impulse theme.
Hi, @happykangaroo !
There could be several reasons why the slideshow images are not loading on your Shopify site when viewed from an iPad. Here are a few things you can check:
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Clear cache: Clearing the cache on your iPad may help solve the issue. Go to Settings > Safari > Clear History and Website Data.
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Theme settings: Check the theme settings to see if there are any settings related to the slideshow that may be causing the issue. In the Shopify admin, go to Online Store > Themes > Customize > Theme settings.
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Image size and format: Make sure the slideshow images are in the correct size and format. Shopify recommends using images that are at least 2048 x 2048 pixels in size and in JPEG, PNG, or GIF format.
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Browser compatibility: Check if the browser you are using on the iPad is compatible with the Impulse theme. You can also try using a different browser to see if that resolves the issue.
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App compatibility: Check if any apps installed on your Shopify site are causing the issue. Try disabling them one by one to see if that resolves the issue.
If none of these solutions work, you may need to contact Shopify support for further assistance.
Let me know if this helps!