A problem in my impulse theme where when I press on product photos zoom , screen goes white. Can anybody inspect my code ? Would be much appreciated
Topic summary
Issue: In the Shopify Impulse theme, clicking the product image zoom (magnifier) reportedly turns the screen white on the store elenaparis.fr.
Progress: After requesting the store URL, a reviewer visited the site and could not reproduce the white screen. They shared a video demonstrating normal zoom behavior and asked for clearer replication steps.
Key details requested:
- Exact steps (which product/page and which icon/button is clicked).
- Screenshots or a short recording of the issue.
- Environment specifics (device, OS, browser, viewport, logged-in state).
Attachments: A video link was provided showing the tester’s experience, which appears normal.
Status: No fix or code changes yet. The issue is not confirmed; reproduction is pending more information from the reporter.
Next actions: The reporter should supply detailed reproduction steps and visuals, and note any conditions under which the white screen occurs to help isolate the bug.
Hello @kramerV2 , Could you provide me with the URL for your store?
Sorry for late reply. Elenaparis.fr
Hi @kramerV2 . Thanks for sharing your website with us.
I took a look at your products and clicked around. I could not find the same white screen you were talking about. I recorded this video to show how it looks on my end. Maybe I’m not in the right place, could you describe the issue more or take a screenshot showing where to click to replicate this issue. Thanks!