In products, online store in publishing severe troubleshooting

Shopify Apps

Topic summary

A Shopify store owner is experiencing a critical publishing issue preventing their products from going live on the online store sales channel.

The Problem:

  • Products are set to “Active” but the online store channel shows “Scheduled” status
  • The “Remove schedule” option appears greyed out and unclickable
  • Attempting to set a schedule date/time doesn’t activate (won’t turn green)
  • No delete/bin option is available to remove the scheduling

Troubleshooting Attempted:

  • User has tried “everything possible” multiple times
  • Already contacted Shopify support without success
  • Store has been in development for weeks and is now completely blocked

Current Status:

  • Issue remains unresolved
  • User is considering escalating to higher-level support
  • The problem is preventing the store from launching and moving forward
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi there, I have been building my store for weeks now, and encountered a major issue. In my products, on the right hand side where it says Active, which it’s set too, then underneath is publishing, I have my sales channels all there, and online store. It’s online store it’s sitting at scheduled and will not budge from there, there is no bin for me to get rid of it, however says remove schedule but this is in grey and will not allow me to click on it. Then I go into schedule gives me date and time, click on that and it does not turn green. I have tried everything possible to fix this, contacted support but been unsuccessful in every way. I just don’t know what to do anymore, the frustration is immense and putting a severe hold on everything. If anyone can help with what could be a deeper routed issue, like glitches, the system anything at all thank you kindly

2

Hi Wes, thank you kindly for reaching out to me my store link is www.doubledoh.co.uk. Hopefully you may be able to provide me with a bit of support and guidance.

many thanks

3

Hi MerchantMaven, thanks for your response. I have tried everything and when I say everything I mean everything, all of the above has been done a fair number of times, and unfortunately still the issue is there. I think your right now reaching out to higher support and logging this, is the next option. As really need this resolved as I’m stuck and can’t move forward.

many thanks