Since it was deactivated, when we log it to our account, there’s no settings tab or button in sight. We can’t just go to settings like what you’ve said. It will just redirected to a pick a plan page and forcing us to pick a plan again, and after that same thing.
Can you show us step by step how to get that settings that you’re referring to?? Seems like the setting was hidden or unclickable for some reason if the account was already deactivated. Thanks
Topic summary
Multiple users report being billed despite not using their Shopify stores, including subscription and domain renewal fees. They want charges stopped and refunds issued.
Support clarifies that billing continues until a store is fully deactivated. Action required: go to Settings > Plan > Cancel subscription > Cancel subscription and close store, then Continue > Close store (link provided). Simply logging out or having an inactive store does not stop charges.
Access issues persist: one user can’t log in due to a changed email; support suggests password reset or regaining email access. Others say a deactivated store only shows a “pick a plan” page with no Settings, and ask for step-by-step guidance beyond the link—none detailed in-thread.
Refund policy: per Terms of Service, refunds aren’t guaranteed; a refund of the most recent invoice may be possible if the account is closed shortly after billing. Final eligibility is reviewed by Support after closure.
Unresolved points: domain fee charges, how to access Settings when stuck on the plan page, and an RBI compliance concern. Discussion remains open.
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