Hello, I have an inactive account that is still being charged and money taken out of my account. I cannot log in as it will not allow me and i no longer have the same email address. Can you please advise how I rectify this and if I am entitled to a refund as this site has not been active for aroun…

@TaraBrennan In order to stop the billing, the account will need to be fully closed by going to Settings > Plan. From there, click Cancel subscription > Cancel subscription and close store. Next, click Continue > Close store. These steps need to be processed in order to close your store or the serv…

Inactive account still being charged monthly

Shopify Discussion

somyaT May 17, 2024, 7:49am 6

It is the same situation with me. I have not been using Shopify and my account is inactive and it is still being charged. Why?

You can’t do this according to Indian RBI guidelines!

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Inactive account still being charged monthly

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