Hi, I installed a Shopify App for Privacy and Compliance.
It says that it is inactive.
How should I activate it?
Hi there @DinkoSpahija !
Thanks for reaching out to share your query here in the Shopify Community.
I’d like to check a few things out with you to better understand and address the issue.
Could you let me know from where you added this app to your Shopify store, and what the exact name of this app is?
If you could also share an image of the error you mentioned, as well as the exact steps you take when encountering this, that will help us greatly to understand and help out.
I look forward to investigating this with you!
Hi Don,
Thanks for the reply.
The name of the app is Privacy and Compliance. Found it in the app center as a Shopify product.
I have a screenshot, but this messaging platform doesn’t support png as I see, so I don’t know how should I provide you a photo.
Regards,
Dinko
Hi Don,
No word from you.
Any solution?
Hi again, @DinkoSpahija !
Thanks for getting back to me here with that info!
Bear in mind that the Community is not a live support service, and we cannot always guarantee timely replies here.
Not to worry though, as we can definitely get this checked out for you!
As this is a Shopify-built app, we can next ask you to reach out for support via our Help Centre here.
There we’ll be able to securely take a look directly in your admin to see what we might be able to advise in the situation.
All the best!
Thank you, Don,
I will try the help center.
Regards,
Dinko
You’re very welcome!
Let us know here any time you have general questions about using Shopify that we can help out with, please!
All the best!