My store have been inactive for 3+weeks no email update from Shopify team, only disappointed customers and an upset business owner. I’ve sent in everything to Shopify to hopefully reopen my store. Is their any way for me to file a complaint because this is so ridiculous
Hey, @Creativecoutur .
Thanks for reaching out and bringing this to our attention.
If you’re not seeing any email communications in your inbox or junk folders from Shopify, then it looks like we’ll need to access your account in order to get a closer look at the issue. While we’re unable to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.
was this resolved for you?? we are having the same issue?