Has anyone else run into this? My store has a secondary language published as an active market/locale (e.g. mystore.com/xx/). When a customer chats with the Inbox agent in that language and it shares a product link, the link always resolves to the default-language product page instead of the localized version.
I tested this by opening the Inbox widget directly from a page under the localized subpath and asking the same question there — the product link still came back as the default-language URL. So it doesn’t seem to be a market/redirect misconfiguration on my end; the agent’s product links just don’t appear to follow the storefront’s active locale the way the rest of the theme does.
This sends non-default-language customers to the wrong-language page right at the point of conversion, which isn’t a small thing.
Has anyone found a workaround, or is this a known limitation of the early access agent? Would appreciate confirmation from Shopify staff if anyone’s seen this reported already. Happy to share my store URL privately if it helps with reproduction.
@GTDAMIN yeah thats the early-access agent, it builds product links off the default storefront URL and theres no setting to make it emit the /xx/ path, so the link itself you cant change (the reply above is right on that).
you can close the gap on the redirect side though: if that localized subpath is tied to a geo market, turn on Markets auto-redirect (Settings > Markets, the redirect-by-location toggle). then a visitor from that market who lands on the default URL gets bounced to their /xx/ version automatically, so the agent link stays default but the customer still ends up on the right-language page.
one honest caveat: that redirect fires on geolocation, not pure browser language. if your /xx/ is a language-only split in the same country, Shopify only shows the language-suggestion banner instead of hard-redirecting, so it wont fully auto-correct until they fix the agent. worth reporting it to support either way.
Update: Shopify confirmed this is fixed. I re-tested opening the Inbox widget from a localized storefront page and asking for a product in that language — the link now correctly resolves to the localized product page instead of the default-language one.
Good to see this turned around quickly. If anyone else was hitting this, worth re-testing on your end — seems like it should be fixed now. Thanks to the Shopify team for confirming and fixing it.