I signed up with the basic plan which charges $1 for the first month and $25 for the second and on. Near the end of first month I’ve been busy with some business, hence, being inactive on Shopify. I was oblivious of the fact that the second month had started and before I could deactivate my shopify store, I started receiving invoices which I do not want to pay as I haven’t gotten any payouts from Shopify nor have I used it. And paying $25 for nothing doesn’t make sense at all. So I request the shopify management to freeze/deactivate my Shopify store as it has been of no use to me in the past couple weeks. I would appreciate any attention towards my query!
Topic summary
Customer on the Basic plan ($1 first month, $25 thereafter) became inactive near the end of month one and began receiving second‑month invoices. They want to stop charges by freezing/deactivating the store and are not asking for a refund.
- Requested actions: freeze or deactivate the store to halt billing; alternatively remove payment details.
- Community advice: keep the store active and remove the card via Payment Providers > Manage > Remove.
- Problem: the customer cannot find an option to remove the card and reports being blocked by an outstanding invoice.
- Concerns: whether unpaid invoices could cause future issues; they have not used Shopify in month two but are still asked to pay.
- Open question: Is paying the outstanding invoice required before deactivation or card removal, or is there another way to stop charges without paying month two?
Status: Unresolved. No official clarification from Shopify staff in the thread. The core issue is how to halt billing when the second‑month charge has already generated and the account has an unpaid balance.
I would just like to freeze my store, no refund is needed.
I would just like to deactivate my store
I can’t find any option to remove my card details
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I wanted to figure out what Shopify is about and wanted to give it a shot, never planning to fully establish something. And within the first month I’ve had figured out more than enough and became inactive. And this is why I want to just stop the incoming invoices.
Won’t due payments cause any trouble in the future? As there are much more details than just a card number.
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But its not letting me do that. Because of the due payment, I haven’t even used shopify in the second month and yet its asking me to pay!
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So you’re saying I got no other option other than to pay, and then deactivate my store?
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