Hi Everyone We have noticed that from 13th of May, suddenly the number of conversion data being sent to facebook and google dropped to 60% It seems that for certain browsers, its not sending proper data This has severely impacted by google ads and also i’m facing issue in google analytics reports …

Thanks a ton I have also raised a request with Shopify I’m planning to switch my FB tracking to optimise for initiate checkout instead of purchase Even I feel its something to with the order confirmation page as all other events like visitors, sessions, ATCs are being properly tracked

Hi @Salty100 I’m sorry you’re experiencing a drop in conversion data and issues with Google Ads and Google Analytics reports. I can offer some general suggestions on how to address this type of problem: Check for tracking code issues: Ensure that your website’s tracking codes for Facebook and Go…

I can also confirm that I can see the same problem in two different stores since the night (CET time) between May 12 and May 13.

Hello @Salty100 , I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot. It’s unfortunate that you are experiencing a significant drop in conversion data being sent to Facebook and Google from your Shopify store since May 13th. If the issue s…

Thank you so much Gina Truly appreciate the detailed steps suggested by you and the time taken out to do so I’ll definitely look into this!

Hi Have you found any resolution on this yet, i am also experiencing the very same issue and contact shopify support about this as well. But till now there is no consolidated reply from them yet. It happened on the very same day for me as well, since 13th of May

So far I have not found a solution. Has anyone else?

I have the same problem, does anyone have found a solution?

I have not found any solution to this so far, but i have contacted shopify support about this and a ticket is still going on for this same issue. Has anyone else found any solution for this yet?

Incomplete Conversion data being sent to google and facebook. Shopify sending on 60% conversion data

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Jimmy87 May 25, 2023, 6:40pm 12

Have you found a solution to this?

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Incomplete Conversion data being sent to google and facebook. Shopify sending on 60% conversion data

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