Hi Everyone We have noticed that from 13th of May, suddenly the number of conversion data being sent to facebook and google dropped to 60% It seems that for certain browsers, its not sending proper data This has severely impacted by google ads and also i’m facing issue in google analytics reports …

if you found any solution please tell us.

I am also experiencing the very same issue, since 13th of May. The issue is with how shopify integrates facebook pixel directly by the facebook sales channel- this is as per what the meta support has informed me. As per them, they did found ‘poor tracking’ status for my pixel and asked me to reach o…

Also experiencing this issue and have been troubleshooting with various tracking code changes. No resolution yet.

Just an update on the above. I’ve raised multiple Shopify support tickets, but it seems Shopify is really burying their head in the sand. They’re blaming Google, but when I mention the fact that there’s also a Facebook issue and that a custom JS script I have isn’t firing on every conversion, they…

In my case, a ticket is still going on since 6 days, and there has been no reply on it for last 3 days. They are just not ready to accept that there is an issue with shopify, just saying to check with facebook and google support, which i even did. But the question is still the same; how can they jus…

This is the reply from Shopify support I got “Thank you for getting back and for sending screenshots of the current situation we are troubleshooting. Now with regards to the Shopify community thread you have shared, I can confirm that the issue you are facing right now is a known issue and our spe…

Got a pretty same reply a few days back. It seems shopify has accepted that there is a fault which has to be resolved at their end only, and they are working on it, as it seems

Hey, Does anyone found any solution for the same?

Shopify do not want to own the issue is from their end. And everyone saying (Google, Facebook and Tiktok) saying the issue is from Shopify end. Shopify Support just suggesting trash: check this check that recent changes theme changes check recent app what the heck, my question is to support is…

Incomplete Conversion data being sent to google and facebook. Shopify sending on 60% conversion data

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Akshay86 June 7, 2023, 6:37am 25

Has anyone got any reply on this from shopify support?

Or any available solution to this?

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Incomplete Conversion data being sent to google and facebook. Shopify sending on 60% conversion data

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