Hi Everyone We have noticed that from 13th of May, suddenly the number of conversion data being sent to facebook and google dropped to 60% It seems that for certain browsers, its not sending proper data This has severely impacted by google ads and also i’m facing issue in google analytics reports …

I just want to add to this thread since I’ve noticed this issue when we migrated from UA to GA4 and we thought it might be a misconfiguration on our end. However, after reading the comments here, I went back and cross checked Shopify vs Google analytics and noticed the discrepancies starting after t…

That’s about it in clear words. But shopify support has been useless in this case, they just keep on saying, it is being investigated, for me the support ticket is already going on for more than a month now. Also, i feel like nowadays, shopify support is completely helpless. For instance, i recentl…

Do we still not any solution on this?

waiting for shopify to fix this issue but the real problem is shopify did not realize this is actually a problem.

It’s not so much that they don’t realize it, in fact my guess is that they can fix it pretty easily, but it seems whoever is working on it doesn’t have the green light to do it, because of some other factors which are unknown to us. I’m quite curious whether this affects all stores or just some, th…

Problem solved here. I did many test [Capture d’écran 2566-07-12 à 14.48.41.png] 1/ “Achat” conversion tracked over GTM with datalayer push and the script in the {% if first_time_accessed %} 2/ “Achat test” Conversion send directely to Google adsWITHOUT {% if first_time_accessed %} 3/ “Purch…

We have already tested this but did not work, because our facebook and tiktok code already outside the {% if first_time_accessed %}. You should test again by making order through Android chrome, make 10-15 orders and let know if that works for you. And let say we accept your solution for a moment t…

The temporary solution we did to uninstall the pixel app (facebook, google) from the shopify store and manually place the pixel code in the header and checkout. Or If you want to keep pixel app then you can use two pixel codes.

Incomplete Conversion data being sent to google and facebook. Shopify sending on 60% conversion data

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totalpets July 8, 2023, 1:07pm 51

Very interesting reading all these replies - we’re experiencing the same issue.

Has anyone found a third party app that they’d recommend?

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Incomplete Conversion data being sent to google and facebook. Shopify sending on 60% conversion data

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