Hi
Hoping someone can help. Every product I have that has a colour variant has a main price on the product page of £22 and the correct price is not shown until the chosen colour is selected (all colours are the same price, colour is the only difference). Is there a way I can fix this? For some products this makes them look way more expensive than they are.
Thanks!
Hi, @nineangels .
Thank you for reaching out. I’m sorry you are having some difficulties with the product price showing.
I will need a bit more information before I can dig further into this for you. Can you tell me what theme you are using and if it is a Shopify theme or a third-party theme? Are you able to provide some screenshots of the product page and where the error is happening? Lastly, can you share your URL with me so I can test this on my end?
Once I have a bit more information, I will be happy to dig deeper into this to help figure out how to fix this or who you can connect with to get this error fixed.
Please let me know if you have any further questions!
Talk soon,
Hi Emily
Thanks for your help! My theme is Debut. www.nineangels.co.uk
Here is an example where the price visible is £22, then when a colour is selected, the correct price of £12 is shown.
Thanks again
Melissa
Hi, @nineangels .
Thank you so much for sharing your URL and theme with me.
I tested it on my end, and the same issue is happening. The next best thing to do will be to download a new theme to see if the problem persists; this will let us know if it is a specific theme issue or not. You will need to log into your admin and go to Online Store > Themes; you can then scroll down to theme library and click explore free themes > click any theme > Add to theme library. Once the theme is downloaded, you can click Actions > Preview. Here, you will want to see if the issue persists with this product. Please let me know what happens when you try on the new theme, and we can go from there.
Please let me know if you have any questions!
Talk soon,
Hi, I’m sorry, I’m just getting back to you now. I have previewed a different theme and the problem doesn’t arise on the Refresh theme. Can you help me to correct the issue on my current theme?
Hi, the issue doesn’t appear when I preview another theme. Can you please help me correct this on my current theme?
