The sales on the admin dashboard on the desktop does not match the sales on the Shopify Mobile App Dashboard. The total sales is incorrect and adding in past days sales it seems. Does anyone know how to correct this? Been going on all of a sudden in the past month.
Topic summary
Main issue: Reported mismatch between sales figures on Shopify’s desktop Admin dashboard and the Shopify Mobile App Dashboard.
Details and symptoms:
- The total sales shown in the mobile app appear incorrect.
- It seems to be adding sales from previous days to the current period.
- The behavior began suddenly within the past month.
Context and impact:
- Discrepancy affects visibility of accurate sales totals and could mislead day-to-day performance tracking.
- No specific timeframe (daily vs. weekly) was confirmed, but “past days’ sales” suggests period aggregation errors in the app.
Requests/next steps:
- The poster asks how to correct or fix the issue; no troubleshooting steps or settings changes were shared.
Status:
- No solutions or confirmations from others yet; issue remains open with unanswered questions.
Notes:
- No images or attachments provided.