Hi,
I’m working on a store that has an issue with Clearpay orders. When customers buy an item with variants and choose the Clearpay payment method at checkout, the order always comes through with the first default variant, even if the customer selected a different variant.
Here’s a product with variants for example:
https://www.msgbikegear.co.uk/products/shoei-ex-zero-equation-tc10-full-face-helmet-black-red-white
Orders through other payment methods on the site are working fine and coming through with the correct variants.
We have reached out to Clearpay support but they are slow responding and have just asked for logs to help their team. Are there any order logs I can send to them to help, or does anyone know what could be causing the issue?
Hoping someone can help me!