A merchant wants to set up market-specific loyalty programs where customers earn points at the same rate in their local currency (e.g., 1 point per 1 USD for US customers, 1 point per 1 SGD for Singapore customers).
Possible Solutions:
Key Considerations:
Status: The merchant is exploring options and awaiting further technical details from AiTrillion once their store launches.
Is it possible for me to enable a Loyalty Program that is specific to each market on my Shopify store? For example, customers who visit my store from the US can earn 1 loyalty point per 1 USD spent, while customers who visit my store from Singapore can also earn 1 loyalty point per 1 SGD spent?
Thanks in advance
Yes, it’s possible but it depends on the loyalty app you’re using.
Apps like Smile.io, LoyaltyLion, and Rise.ai allow you to create market-specific earning rules, especially if your store uses Shopify Markets with regional pricing or domains.
You can usually set rules like:
Make sure your app supports currency-based rules or customer segmentation by country or tags.
Let me know which app you’re using and I can help with exact steps!
All the best,
Gideon GiftTech
Hi @tastebudds
Yes, with third party apps such as LoyaltyLion or Smile, you can set loyalty rules market wise. io. " recomiendaciones Estas aplicaciones permiten lĂłgica para ganar puntos con monedas locales. If not, then assign point values for location based on customer tags, or using Shopify Markets sort custom scripting in the app.
Hi @tastebudds ,
I have checked and confirmed that using AiTrillion there is a workaround like you can provide points based on a tag. For example, if the customer location is from China, based on location, we can add a tag, and on bthe asis of the tag, we can provide points. You can create the segment as per your need for different use case but I want to confirm you that whenever customers redeem the points, they all will have the same percentage, orthe type of discount code will be the same.
I don’t really think that the other apps which mentioned above like Smile or Loyalty lion or Wise.io, have the option for the market.
If you want to know more, please message me or reply here. I am more than happy to help you.
Hey there @AiTrillion ,
Thanks very much for the quick response. To answer your question, our customers will indeed be receiving the same percentage discounts and / or free shipping upon redemption of points.
I’d like to know a little more about the tagging feature. It’s great that the tags can be assigned according to location, but are there any conversion issues when it comes to the currency paid when I use Shopify payments? For example, let’s say my base currency is SGD, and my customer makes payment in USD, are the points calculated according to the SGD amount received or is it in accordance to the USD amount paid?
As I mentioned in my original post, I’d like to be able to reward my customers with the same rate; i.e. 10 points for 10 SGD, and 10 points for 10 USD.
Thanks very much!
Hi @tastebudds ,
Basically, what I understand is that you want to provide the Loyalty points to customers and whenever the customers redeem Loyalty points, they will get discount based on currency suppose if currency is USA, the points/discount should be provided based on USD if region is Singapore than the discount/points should be provided in SGD. Basically, it can be achievable using AiTrillion but we have following questions:
1.) How are you managing different currencies? (Through Plugin or Shopify)
2.) If possible, could you please provide the collab code at ankit@aitrillion.com so that we can check and find the Workaround for you?
3.) What is your base currency?
Optional step you can do -
Yesterday, we have made our product completely free. You can install our app by visiting - Click here. So that we can directly provide you the solution directly or work on the solution as per your requirement if the option is not available.
Hey @AiTrillion ,
Yes, that’s exactly what I want to achieve. Just for a bit of background, this function will be for a new brand that I’m launching at the end of Q3 - Q4 this year. To answer your questions:
We’ll be handling the different currencies through Shopify, specifically Shopify Payments.
Once we have our page up, we we can share the collab code.
The base currency will be in Singaporean Dollars, SGD.
Do let me know if there is any other information that may help you find a workaround for us.
Thanks very much
Hey @tastebudds
Yes, it’s definitely possible to set up region-specific loyalty rules, but it depends on the app you’re using and how your store is structured.
If you’re using Shopify Markets or have multi-currency enabled, you’ll want a loyalty app that can recognize the customer’s location or currency and apply rules accordingly. Not all apps support this kind of setup out of the box.
I’m currently using Loloyal for my store, and one thing I appreciate is that it supports multi-currency and multi-language, so you can customize how points are earned based on different markets. For example, you can set different earning rates for different currencies like USD vs SGD, and tailor the program to each region’s buying behavior.
It might take a bit of setup depending on your theme and how your storefront is localized, but with the right app, it’s totally doable.
Hope this helps a bit! If it does, feel free to mark it as a solution so others can find it too 
Richard from 99minds Gift Card & Loyalty here!
Yes, this is definitely possible with the right setup. Shopify’s native loyalty options don’t fully support market-specific rules, but with 99minds Loyalty Program, you can create individual loyalty structures based on region or currency.
For example, you can allow US customers to earn 1 point per 1 USD spent while Singapore customers earn 1 point per 1 SGD spent. The system automatically tracks currency and market, so customers in different regions still get a fair and localized rewards experience.
This is especially helpful for global stores that want to keep rewards consistent across multiple currencies without confusing conversions.
Yes, you can do this with apps like Smileio, LoyaltyLion, or Rise.ai, they let you set earning rules based on currency or tags, so U.S. customers can earn 1 point per USD and Singapore customers 1 point per SGD.
Something else to think about (from my own experience): if you also run subscriptions, loyalty works best when it’s tied into retention — like giving extra points for renewals or rewarding customers who stick around for 3+ months. Otherwise, points just become discounts and don’t really reduce churn.
Some merchants handle this by combining a loyalty app with a subscription/retention tool such as Driftcharge, Recharge, or Skio. That way, loyalty and subscriptions work together instead of running in silos.
Hi, Sarah from LoyaltyLion here. Just to add a little more detail on that, today LoyaltyLion operates on a “one program per store” rule, so separate Shopify stores are required to run programs for different markets.
If you’re using Shopify Markets within one store, we base your program on the store’s primary currency. Orders placed in other currencies are converted (using Shopify’s manual or automatic conversion) and points are awarded based on that converted amount.
We’re working on new features and integrations for Shopify Markets. Let me know if you have any other questions.
