Inquiry About Order Status and Possible Refund

[suahan]

Hi. I placed an order on June 2nd for a doll.

According to the email, I was informed that I would be notified once the shipping process started.

(Email address: Runwaystyle store+93563912485@t.shopifyemail.com)

However, it has been over two weeks, and I have not received any update.
The store I ordered from – Runwaystyle – no longer has an accessible website and is very difficult to contact.

I would like to know whether this might be a scam. If it is, please let me know how I can request a refund.

I look forward to your prompt response.

[SealSubs-Roan]

Hi @suahan

It is not a good sign that the shop isn’t available and hasn’t replied to you after two weeks. Also dispute the charge or claim a chargeback right away if you paid with a credit card or PayPal. Forward the order email as proof. That’s the surest way to get a refund.