Inquiry Regarding Payment Issues for Specific Customers/Country

Shopify Discussion
1

Hello,

I recently received a report from a customer stating that they were unable to complete a payment on my store. However, I have not found any signs of such an issue on my end. I personally tested the payment process, and it worked fine, and other customers are successfully completing their payments as well.

Despite this, I am concerned that there may be a payment issue occurring somewhere in the world, potentially related to a specific payment method, which I am unaware of. Is there a way to check if there are any payment errors happening in specific regions or with certain payment methods?

I am currently using Shopify Payments and PayPal as additional payment methods.

Thank you for your assistance.

2

Actually if it issue arise just on a particular customer, there might be issue in his chrome settings or any other issue. else where you may consult the relevant people/client on that locality.

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3

You can ask them for a video or screenshot of the error they are getting. Also, try to check the abandoned checkout if their Order is there to see if there would be any error.

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