is it possible to add product information in email subject or body?
Topic summary
Goal: make an email address clickable within a Shopify product description.
Approaches:
- Insert HTML directly: youremail (replace with a valid address).
- Use the Shopify rich text editor: highlight the email text, click Insert link, set Link to “mailto:yourname@example.com”, then Save. A similar method works for phone numbers using the “tel:” prefix.
Developments:
- The original poster confirmed success after following the rich text editor steps.
- A follow-up user reported that the link either does nothing or triggers a 404 page. The helper requested confirmation that “mailto:” was included before the address and asked for a screenshot to diagnose.
Notes:
- A screenshot was shared to illustrate the editor steps, and another was requested to troubleshoot the error. The help center link for inserting links is referenced.
Status:
- Original issue resolved for the first user.
- Troubleshooting for the 404 issue is ongoing pending confirmation/screenshot.
- An additional question about adding product information into the email subject/body remains unanswered.